On average, correctional facilities will see their communication revenue double and inmate behavior significantly improve. Many of our current facilities have shared that they appreciate the improvement in inmate behavior more than the increase in revenue. It's been a great tool for behavior management. Each inmate is assigned a texting device at booking with their own telephone number. Wall chargers are installed in the inmate day room areas. Some facilities allow inmates to use the texting devices all night. The correctional facility has complete control over who gets the texting device each day and inmates are aware of this based on the digital agreement they signed. Inmates know that their behavior will determine if they get it back each day.
Inmates feel that they are in better contact with their friends and family with a texting device. Inmates have less anxiety about what is happening outside the facility since they have the ability to communicate with the outside world all day. With texting, it's much easier and less frustrating to reach friends and family members than trying to coordinate schedules with a telephone call. Texting is private from the other inmates and each inmate feels like they have their own phone and is not as uptight about being separated from family and friends.
Inmates really like the texting device and most prefer to use it over the telephone. With telephones, they have to wait in line at times and have little privacy talking in front of other inmates. Many inmates have shared that their greatest benefit with texting is the ability to reach their children. Kids don’t like to answer phones anymore and most prefer to communicate via text. With texting, their incarcerated parents can send a message to them at any time. They also have the ability to text employers and easily stay in contact with the rest of the world.
Friends and family prefer texting because it is easier and less expensive to stay in touch with the inmate. Inmates are provided five free text messages to request money from family and friends to add to their inmate wallet account. All inmates have a wallet account on the Reliance website after the inmate is provided with a texting device and telephone number. Texting enables more friends and family members to stay in touch with the inmate at a much less expensive price. Making payments is easy to do online by selecting the jail and inmate on our website.
The investigators are just as happy as the inmates, jail staff, and friends and family. They are solving more crimes in a fraction of the effort that was used for other communication information. The powerful search tools allow the investigators to search 1000s of records in seconds. Search by inmate, date, time, text recipient, word, phrases, telephone numbers and more. Even though the inmates know that all texting is recorded, they are still sending prosecutable information through their text messages.